There are Best Practices when it comes to texting, and some legal issues you may need to be aware of before sending notes to your clients.
Remember, before anything is sent, you must have three things:
- Consent to send Electronic communication - We suggest tracking the Express consent from your clients, using an interest in Fiitfu, something like "gave expressed SMS consent" and note this consent in their journal. Express consent can be given verbally, written or by filling out a form. Using Fiitfu Forms is a great way to collect Electronic Consent from your clients.
- You must Identify yourself so the client knows who is contacting them. When you send your first text, be sure to say who you are, and what company you are with. You may also want to ask them to note your new business number and add this to their contacts on their phone. Here is an example of what that can look like:
" Hi this is Alice from X company, this number is my new Business number, used for texting only. Please reply STOP if you do not want to receive text messages from me".
- When you have the above, and you communicate with your clients, you must have an Opt out. In Fiitfu, when you send a text message, if a client responds STOP, you will no longer be able to send them text messages. You will know if a client has unsubscribed from your Text Messages as Fiitfu will highlight any messages that are no longer going out to a client. Plus you will receive their STOP request.
Please note recipients can disable the message stop, and resume receiving messages with the START, YES or UNSTOP commands.